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Search for a destination or hotel on the homepage, pick your dates and guest count, then choose a listing and press Book. You'll see the full price breakdown before you pay securely through Stripe.

Go to My Trips, open the booking, and choose to cancel or request a date change. Any refund is calculated automatically from the listing's cancellation policy - see Cancellation Policies for details.

All payments and refunds are processed by Stripe. A confirmed refund is returned to your original payment method - Stripe's own processing times apply, typically 5-10 business days.

Once you have a confirmed booking, the host's contact details are shown on your booking's detail page so you can coordinate check-in.

Create a host account (or switch your existing account to hosting from sign up), then add your first listing from the host dashboard. See our Host guide for a full walkthrough.

Use Forgot password on the login page to get a secure reset link sent to your email.

Only a guest who has completed a paid stay at a listing can leave a review for it, so every review reflects a genuine stay.