Terms and Conditions

These terms govern your use of FYStay (the "Platform"), a website that lets guests search for and book independent accommodation on the Fylde Coast, and lets hosts list their properties for guests to book. By creating an account, browsing listings, or making a booking, you agree to these terms.

FYStay acts as a booking platform connecting guests and hosts. Unless stated otherwise, the accommodation contract for a stay is between the guest and the host, not with FY Stay.

You must provide accurate information when creating an account and keep your login details secure. You must be at least 18 years old to create an account, make a booking, or list a property. You're responsible for all activity that happens under your account.

When you book a listing, you agree to pay the total price shown at checkout, including the nightly rate, any cleaning fee, and any service fee. Payments are processed securely by Stripe; FYStay does not receive or store your full card details.

A booking is confirmed once payment has been successfully processed. You'll receive a booking reference and confirmation, and can view the full price breakdown and receipt at any time from your account.

Each listing has a cancellation policy set by its host (Flexible, Moderate, Strict, or a host-defined Custom policy), shown on the listing page before you book. Refund amounts for a cancellation are calculated automatically based on that policy and how far in advance you cancel. See our Cancellation Policies page for full details.

You can request a date change instead of cancelling; a host must approve the change, and you'll be shown any price difference before confirming.

Hosts are responsible for the accuracy of their listings (description, photos, pricing, availability, and amenities), for the property being safe and as described, and for honouring confirmed bookings. FYStay may remove a listing that is inaccurate, unsafe, or breaches these terms.

Only a guest who has completed a paid stay at a listing can leave a review for it, so reviews on FYStay reflect genuine stays. Hosts may publicly respond to a review. Reviews that are abusive, fraudulent, or unrelated to the stay can be reported and may be removed.

You agree not to:

• Use the Platform for any unlawful purpose, or to circumvent a booking to avoid fees.
• Post false, misleading, or infringing content (listings, photos, or reviews).
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Platform.

FYStay provides the Platform to connect guests and hosts but is not the provider of accommodation. To the fullest extent permitted by law, FYStay is not liable for the condition of a listed property, the conduct of a guest or host, or indirect or consequential losses arising from a booking. Nothing in these terms limits liability that cannot be limited under English law, including for fraud or death or personal injury caused by negligence.

We may update these terms from time to time, for example as the Platform's features change. We'll update the "Last updated" date above when we do. Continuing to use FYStay after a change means you accept the updated terms.

These terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms can be sent to legal@fystay.co.uk.